Integrity have been pleased this year to continue their long relationship with Virgin Media by assisting them in the implementation of new break-out areas for their call-centre staff that allow operators to experience the company’s products in a “living room” environment.
Virgin Media’s impressive range of new technology products are implemented in homes across the UK. The staff that sell and support these products work in a variety of locations across the country, and often find themselves in the position of supporting or selling products that they haven’t directly experienced themselves.
The solution has been to implement “living rooms” in call centres. These are spaces that are decorated and furnished to resemble a contemporary home living room and equipped with all of Virgin’s latest products. Call centre staff can then visit these areas and watch TV on a sofa, or surf the net using high-speed broadband, experiencing at first hand the products their customers are using.
Integrity have worked with Virgin Media to design and implement these spaces, helping choose on-brand décor and furnishings, managing the various contractors, and procuring and installing the furniture to equip the space. It’s a great example of our down-to-earth implementation skills, providing a great result on a very tight budget and timescale.