How do you ensure your customers have a positive brand experience, every time?


Waitrose has a justifiable reputation as one of the UK’s premium food retailers, with over 330 supermarkets and convenience stores across the UK.

They know that a great customer experience doesn’t just happen – it needs careful design and an expert eye. That’s why Integrity work on every new store and store refurbishment to make sure that the customer’s journey from home to store and back again is well thought through and expertly designed.

Our work begins before the process of construction even starts. We review plans and architect proposals to assess pedestrian and vehicle traffic flows, visibility issues, and car park design challenges. We get involved in the nitty gritty details of exactly how the signage and customer journey elements will be deployed at every new and refurbished store.

Once a store design is agreed and in construction, we ensure that all brand elements are properly implemented, and manage signage contractors on Waitrose’s behalf to make sure every last detail is covered.

It’s just one of the many reasons why shopping at Waitrose is a pleasure rather than a chore.

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If you would like to know more about us and how we can help you, get in touch, or click the addresses to find us on Google.

EMAIL hello@integrity.co.uk

HEAD OFFICE 01622 831238
Allingham Barn, Summerhill Road, Marden, Kent, TN12 9DB